Refund policy

Thank you for shopping at jzmarketplace.com We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

   • You have 30 calendar days to return an item from the date you received it.
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • Your item must be in the original packaging.

2. Refunds

   • Once we receive your item, we will inspect it and notify you that we have received your returned item.
   • We will immediately notify you of the status of your refund after inspecting the item.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • You will receive the credit within a certain number of days, depending on your card issuer's policies.

3. Exchanges

   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your contact email].

4. Shipping

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Returnable Items

   • Certain items are exempt from being returned, such as perishable goods, custom products, and digital downloads.
   • Gift cards and sale items cannot be returned.